Virtual Working and Business Continuity

September 29, 2020

Vonage Contact Center’s Virtual Working and Business Continuity cloud solution works alongside your existing technology and provides you with a backup system, so your contact center can continue to run smoothly in all eventualities.

There are many instances where virtual working and business continuity may need to be invoked:

  • Agents can’t make it into work due to weather, transport, or other issues
  • There is an outage, planned or unplanned
  • You have a spike in calls and require extra capacity

With Vonage Contact Center, we work closely with you to replicate your call plan and configure agents so that within minutes of initiation, we can start distributing your calls to your agents wherever they are located – in the office, at home or in a temporary building.

The Vonage Contact Center can provide you with:

  • Standby contact center technology – Always there for you whenever your on-premise contact center technology lets you down
  • A cost effective solution – Only pay for what you use plus a low, annual retainer that works out significantly lower than traditional disaster recovery solutions
  • High availability software architecture – The Vonage platform, with 99.999% uptime availability, is “always-on” providing a market leading service availability SLA*
  • A secure and resilient service – hosted in the Vonage secure data centers
  • Access to immediate switchover – once configured the standby solution can be initiated within minutes
  • Rapid provisioning and configuration – Vonage call plans and agent set-up can be implemented in days
  • International number provisioning – Vonage has relationships with several telephony carriers and can provide service numbers in most countries
  • Ease of use – Vonage Contact Center is delivered as a cloud solution, so it can be configured from any web enabled device, anywhere
  • Ability to ramp up extra capacity – provides support for your contact center at peak loads

*Claim based on dual cloud platform availability for Q4 2019.

This award-winning cloud customer contact platform revolutionizes the way you can connect with your customers worldwide, enabling you to sell more, serve better and grow faster. Learn more by contacting Valerie at 715-330-4200 or filling out the form below.

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