Give Better Service, Get Better Outcomes

February 2, 2021

Whether you’re running a tightly regulated business, a busy call center, or a highly mobile operation, you need the ability to record calls. REACH’s partnership with Vonage gives you access to their call recording service. Call recording allows you to verify the details of conversations to ensure compliance and assist in training staff to improve sales and customer service practices across your organization. Plus, it is fully hosted, so there’s no additional equipment to install or maintain.

Good communication means easily sharing insights, no notes needed

Easily record, organize, and annotate calls so you can share key findings within your organization.

  • Accurate records protect your business: Choose to record calls on-demand or record every call with always-on technology to maximize accountability and assure accuracy.
  • Save time using online portal: Manage settings, control access to recordings easily, view the activity dashboard and run reports using a simple online portal. Every recorded call is organized and available for easy access on the Vonage Business Communications platform. Search call logs and send recordings via email.
  • Archive calls to review later: Archive your call recordings for online safekeeping and easy reference.
  • Schedule rules and recording parameters for your entire office: Keep your recordings private in a password-protected archive, or easily distribute them through the Admin Portal.

We are committed to your success and providing you with the tools you need to help make your business more efficient and improve your customers’ experiences. Give us a call today at 715-330-4200 or fill out the form below to learn more about how REACH can help you implement a full stack communications platform with Vonage.

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