Flexible Cloud Communications Platform

January 19, 2021

REACH’s partnership with Vonage makes it easy for businesses to work from virtually anywhere. Vonage Business Communications (VBC) offers an enterprise-grade cloud phone system with 40+ built in features to enable your business to thrive, whether using a VBC Desktop App, VBC Mobile App, or IP Phone. Additional features and third-party applications can be obtained from the Vonage App Center and facilitated by the VBC account administrator.

Reliability

Elevated quality of service – Pristine, high-quality voice, video and messaging, maximizing efficiency and availability while eliminating call drops, data loss and static.

  • Powered by AWS
  • 99.999% uptime* with SmartWAN, our SD-WAN offering
  • A Network Operations Center running 24/7/365 and connecting billions of calls annually
  • Multi-level fail-safes with cloud backup minimizes call drops, data loss, and static
  • Highly distributed architecture provides the flexibility for massive scale-out capabilities
  • Nationwide coverage with elevated QoS, disaster recovery, business continuity, and more

Security and Compliance

Protect your customer data and company’s reputation – Vonage’s safeguards and cybersecurity measures support leading regulatory standards and compliance frameworks.

  • HIPAA for protected health information
  • HITECH
  • HITRUST Common Security Framework (CSF) certification
  • PCI for protected financial data
  • GDPR
  • SOX, FCC, and CPNI

Ease of Use

A truly turn-key experience – The intuitive Vonage Business Communications app functions the way employees prefer—easily.

  • Plug-and-play—be up and running in hours with the mobile app
  • Flexible—integrates with apps your teams already use
  • Easy to adopt and scale
  • Vonage App Center makes adding new features and integrations easy
  • Everything you need to communicate—including communications APIs and a contact center solution—from a single partner

Vonage World Office

Connect global teams and customers – With the VBC desktop and mobile apps and the power of unified communications, you can enable your global workforce like never before. VBC supports multinationals with international offices in over 18 countries worldwide.

  • Call
  • Team messaging
  • Video collaboration
  • Vonage App Center
*Not available in all locations. The 99.999% claim is based on Vonage’s average uptime and/or availability.

We are committed to your success and providing you with the tools you need to help make your business more efficient and improve your customers’ experiences. Give us a call today at 715-330-4200 or fill out the form below to learn more about how REACH can help you implement a full stack communications platform with Vonage.

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